Privacy Policy

Sanolla Ltd. (“Sanolla”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us through the VoqX website (“Site”). This Privacy Policy outlines how we collect, use, store, and protect your information when you use our Site and services.

1. Information We Collect

   We may collect the following types of information:

   Personal Information: Such as your name, email address, shipping address, phone number, and payment details when you place an order or contact us.

   Technical Data: Including IP address, browser type, device information, pages visited, and access times.

   Usage Data: Information about how you interact with the Site, such as navigation paths and features used.

   Health-Related Data (if applicable): If provided through product usage or services, only collected with your explicit consent and in accordance with applicable regulations.

2. How We Use Your Information

   We use the information we collect for the following purposes:

   • To process and fulfill orders
   • To provide customer support
   • To communicate with you about your orders, our products, and promotions
   • To improve our Site and user experience
   • To comply with legal obligations and protect our legal rights
   • To support product performance and post-market surveillance
3. Sharing Your Information

   We do not sell or rent your personal information. We may share it with trusted third parties only as necessary to:

   • Fulfill orders and facilitate payments
   • Provide services such as shipping, hosting, analytics, and technical support
   • Comply with legal requirements or law enforcement
   • Execute necessary services with data processors under legally compliant agreements
4. Cookies and Tracking Technologies

   We use cookies and similar technologies to enhance user experience, deliver personalized content, and collect analytics data. These may include:

   • Session cookies
   • Persistent cookies
   • Third-party cookies (e.g., Google Analytics, payment gateways)

5. You can modify your browser settings to control or disable cookies. Disabling cookies may impact the Site’s functionality.

6. Data Storage and Security

   Your personal data is stored on secure servers and protected by appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration, or destruction. We regularly review our security practices.

7. Retention of Data

   We retain personal data only as long as necessary for the purposes set out in this policy, including legal, accounting, or regulatory requirements. After that, data will be securely deleted or anonymized.

8. Your Rights

   You have the right to:

   • Access the personal information we hold about you
   • Request corrections to your personal data
   • Request deletion of your information (subject to legal retention requirements)
   • Withdraw consent at any time where processing is based on consent
   • Object to or restrict processing in certain circumstances
   • File a complaint with your local data protection authority
   • To exercise any of these rights, please contact us at support@sanolla.com.
9. GDPR Compliance

   For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include contract fulfillment, legal obligations, consent, and legitimate interests.

10. HIPAA Compliance (if applicable)

    Sanolla products are not intended for direct handling of Protected Health Information (PHI). However, if any PHI is processed through clinical use, we implement safeguards in accordance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) and work under applicable business associate agreements as needed.

11. Third-Party Links

    Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies separately.

12. International Users and Data Transfers

    If you access the Site from outside Israel, please note that your information may be transferred to, stored, and processed in Israel or other countries with different data protection laws. We use appropriate safeguards, including Standard Contractual Clauses, where required.

13. Data Processing Addendum (DPA)

    For business customers and resellers, we provide a Data Processing Addendum (DPA) that governs the handling of personal data shared in the context of commercial relationships. Contact us to request a DPA.

14. Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

15. Contact Us

    If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: support@sanolla.com